Amazon Customer Service – Phone Number, Live Person Chat, Contact Email

Updated June 10, 2021 – Amazon has a number of ways for you to reach their customer service representatives or help yourself with information already posted online:

Online

For many different Amazon issues, you can find answers without communicating with an actual person. Amazon has an extensive customer service resource that you can access online here.

But you probably already knew that and are looking for a real live person to help you at Amazon. Read on…

How To Reach A Live Person At Amazon By Phone

  1. The Amazon phone number to call is 1-888-280-4331.
  2. You will initially get a recording asking you whether you are calling about a recent order. If you don’t want to use the automated customer service system, just say “representative.” (You may have to say “representative” a number of times to get the automated system to recognize your request.)
  3. Once the automated system has recognized that you want a live person, you will be put on hold and eventually a live Amazon rep will pick up the line to help you.

Have Amazon Call You

If you don’t want to wait on hold with Amazon, use this customer service page to request “Call Me” service when a rep becomes available. This requires you to log in to your Amazon account.

Chat

Log in using this link to go straight to the Amazon customer service “chat bot”, which will try to answer your question by automated means, but will connect you a live person via chat if the chatbot can’t satisfy your request.

Email

The main email address for Amazon customer service seems to be cis@amazon.com but this is probably the least effective way to get an answer, or at least the slowest. But it does provide a paper trail of sorts so that you and the rep can see the history of your conversation.

Amazon Help on Twitter

This also isn’t the fastest way to get help, but “tweeting” at Amazon Help on Twitter is sometimes a way to bypass telephone customer service at busy times or when Amazon can’t be reached by phone for some other reason.