CarMax Auto Finance Login, Payment, Customer Service

Updated September 6, 2023 – If you have financed a car, truck or SUV with CarMax Auto Finance, below you will find the key information you need to access your auto loan account online, make payments, and reach customer service for further assistance.

Online Account Access

Customer Service – Help & Pay By Phone

  • The CarMax Auto Finance customer service phone number for payments is 800-925-3612.

Payment Address

CarMax Auto Finance
P.O. Box 6045
Carol Stream, IL, 60197-6045