Consumers Energy Login, Bill Pay, Customer Service

Updated August 31, 2023 – Below you will find the key information you need as a Consumers Energy customer to access your account online, make payments, and reach customer service for further assistance.

Online Account Access

Customer Service – Help & Pay By Phone

  • The Consumers Energy customer service phone numbers for payments is 866-329-9593.

Payment Address

Consumers Energy Payment Center
P.O. Box 740309
Cincinnati, OH 45274-0309

In Person

You can pay at a Consumers Energy office or other authorized pay agent. Note that paying at an agent that is not a Consumers Energy office will add a $1.50 fee to your bill.