Updated August 31, 2023 – Below you will find the key information you need as a Consumers Energy customer to access your account online, make payments, and reach customer service for further assistance.
Online Account Access
- Log in here to make a payment and manage your account. Or use Guest Pay to pay your bill without logging in.
Customer Service – Help & Pay By Phone
- The Consumers Energy customer service phone numbers for payments is 866-329-9593.
Consumers Energy Payment Center
P.O. Box 740309
Cincinnati, OH 45274-0309
You can pay at a Consumers Energy office or other authorized pay agent. Note that paying at an agent that is not a Consumers Energy office will add a $1.50 fee to your bill.