Updated August 30, 2022 – Below you will find the key information you need as a Dominion Energy customer to access your account online, make payments, and reach customer service for further assistance.
Online Account Access
Customer Service – Help & Pay By Phone
The Dominion Energy customer service phone number for payments is different depending on the state:
- 1-800-323-5517 in Idaho, Utah & Wyoming
- 1-800-362-7557 in Ohio
- 1-877-776-2427 in North Carolina (Gas)
- 1-866-366-4357 in North Carolina (Electric) and Virginia
- 1-800-251-7234 in South Carolina
- 1-800-688-4673 in West Virginia.
Send your payment to the following address, note there are different mailing addresses depending on the state:
- In Idaho, Utah, and Wyoming: Dominion Energy, P.O. Box 27031, Richmond, VA 23261-7031.
- In North Carolina (Gas): Dominion, P.O. Box 100256, Columbia, SC 29202.
- North Carolina (Electric) and Virginia: Dominion, P.O. Box 26543, Richmond, VA 23290-0001
- In Ohio: Dominion Energy Ohio, P. O. Box 26785, Richmond, VA, 23261-6785.
- In South Carolina: Dominion Energy South Carolina, P.O. Box 100255, Columbia, SC 29202.
- In West Virginia: Dominion, P. O. Box 26783, Richmond, VA, 23261-6783
In Person Payments
- Find payment locations here.