Illinois Unemployment Card Balance, Customer Service

Updated April 23, 2020 – Below you’ll find the key information you need if you are receiving unemployment benefits from the state of Illinois on an IDES debit card, including where to log in and check your balance and how to contact customer service. Note that the IDES card is issued by Key Bank, and you’ll get your balance and receive customer service for the card from Key Bank.

Online Account Access

Customer Service (or to Check Unemployment Card Balance by Phone)

  • The customer service phone number for the IDES debit card is: 866-295-2955.