Illuminating Company Login, Payment, Customer Service

Updated August 20, 2022 – Below you will find the key information you need as an Illuminating Company / First Energy customer to access your account online, make payments, and reach customer service for further assistance.

Online Account Access

Customer Service – Help & Pay By Phone

  • The Illuminating Company customer service phone number for payments is 1-800-589-3101.

Payment Address

Illuminating Company
P.O. Box 3687
Akron, Ohio 44309-3687

In Person Payments