Updated August 20, 2022 – Below you will find the key information you need as an Illuminating Company / First Energy customer to access your account online, make payments, and reach customer service for further assistance.
Online Account Access
Customer Service – Help & Pay By Phone
- The Illuminating Company customer service phone number for payments is 1-800-589-3101.
P.O. Box 3687
Akron, Ohio 44309-3687
In Person Payments
- Pay at an authorized payment agent. An extra fee is likely to apply.