Updated November 24, 2023 – Below you will find the key information you need as a Macy’s credit card holder to access your account online, make payments, and reach customer service. (Note that the Macy’s credit card is issued by Citibank, and you will interact with Citi for most issues related to your account.)
Online Account Access
Customer Service – Help & Pay By Phone
- The Macy’s credit card customer service phone number for payments and other assistance: 1-888-257-6757.
Credit Card Payment Addresses
Macy’s Credit Card
PO Box 9001094
Louisville, KY 40290-1094
Macy’s American Express
PO Box 9001108
Louisville, KY 40290-1108
You can also pay at any Macy’s store.