Macy’s Credit Card Login, Payment, Customer Service

Updated September 20, 2020 – Below you will find the key information you need as a Macy’s credit card holder to access your account online, make payments, and reach customer service for further assistance. (Note that the Macy’s credit card is issued by Citibank’s Department Stores National Bank, and you will interact with Citi/DSNB for most issues related to your account.)

Online Account Access

Customer Service – Help & Pay By Phone

  • The Macy’s credit card customer service phone number for payments and other assistance: 1-888-257-6757.

Credit Card Payment Address

Macy’s Credit Card
PO Box 9001094
Louisville, KY 40290-1094

You can also pay at any Macy’s store.