Updated November 7, 2022 – Below you will find the key information you need as a TXU Energy customer to access your account online, make payments, and reach customer service for further assistance.
Online Account Access
Customer Service – Help & Pay By Phone
- The TXU customer service phone number for payments and other assistance is 800-818-6132.
Payment Address
TXU Energy
P.O. Box 650700
Dallas, TX 75265-0700
In Person
You can pay your bill at any payment location. An extra fee may apply if you pay this way.