Updated: November 3, 2022 – If you are a Verizon Fios customer and need assistance with your account, here are the customer service phone number, login, address, etc. to reach a real live person or make a payment. (Note that Verizon does not offer Fios customer service by email.)
Verizon Fios Customer Service Phone Number (or Online Chat)
- The Verizon Fios customer service phone number is 800-837-4966 (1-800-VERIZON).
- You can chat live with a real Verizon Fios customer service rep via Verizon’s Support Contact page.
Online Account Access / Payment
- Log in to your Verizon account here.
- Download and use the Verizon Fios mobile app for customer service or to make a payment.
Payment Address
Verizon
P.O. Box 15124
Albany, NY 12212-5124
(This address covers most Fios customers, but your payment address could also be different depending on where you live. Go here to verify your payment mailing address.)
In Person
- Pay your Fios bill and get other customer service support at any Verizon store location.