Duke Energy Payment, Login, Customer Service (North Carolina)

Updated July 24, 2022 – Below you will find the key information you need as a Duke Energy customer in North Carolina to access your account online, make payments, and reach customer service for further assistance.

Online Account Access

Customer Service – Help & Pay By Phone

  • The Duke Energy customer service phone number for payments is 800-777-9898.

Payment Address

Duke Energy
P.O. Box 1094
Charlotte, NC 28201-1094

In Person Payments