Duke Energy Payment, Login, Customer Service (North Carolina)

Updated March 25, 2020 – Below you will find the key information you need as a Duke Energy customer in North Carolina to access your account online, make payments, and reach customer service for further assistance.

Online Account Access

  • If you are enrolled for paperless billing (you don’t get a mailed bill), you can log in to your account here and make a payment. If you want to pay online but do not want to go paperless, you can pay an extra $1.50 fee to pay by credit card, debit card, or electronic check through Western Union Speedpay.

Customer Service – Help & Pay By Phone

  • The Duke Energy customer service phone number for payments is 800-777-9898.

Payment Address

Duke Energy
P.O. Box 70516
Charlotte, NC, 28272-0516

In Person Payments