Duke Energy Payment, Login, Customer Service (North Carolina)
Updated March 25, 2020 – Below you will find the key information you need as a Duke Energy customer in North Carolina to access your account online, make payments, and reach customer service for further assistance.
Online Account Access
- If you are enrolled for paperless billing (you don’t get a mailed bill), you can log in to your account here and make a payment. If you want to pay online but do not want to go paperless, you can pay an extra $1.50 fee to pay by credit card, debit card, or electronic check through Western Union Speedpay.
Customer Service – Help & Pay By Phone
- The Duke Energy customer service phone number for payments is 800-777-9898.
P.O. Box 70516
Charlotte, NC, 28272-0516
In Person Payments
- You can pay your Duke Energy bill at over 70 NC locations.