Duke Energy Payment, Login, Customer Service (North Carolina)

Updated July 24, 2022 – Below you will find the key information you need as a Duke Energy customer in North Carolina to access your account online, make payments, and reach customer service for further assistance.

Online Account Access

• You can log in to your account and pay here, or pay without logging in here.

Customer Service – Help & Pay By Phone

• The Duke Energy customer service phone number for payments is 800-777-9898.

Payment Address

Duke Energy
P.O. Box 1094
Charlotte, NC 28201-1094

In Person Payments

• You can pay your Duke Energy bill at over 100 NC locations.