Updated July 24, 2022 – Below you will find the key information you need as a Duke Energy customer in North Carolina to access your account online, make payments, and reach customer service for further assistance.
Online Account Access
Customer Service – Help & Pay By Phone
- The Duke Energy customer service phone number for payments is 800-777-9898.
P.O. Box 1094
Charlotte, NC 28201-1094
In Person Payments
- You can pay your Duke Energy bill at over 100 NC locations.