Updated May 5, 2023 – Below you will find the key information you need as a JCPenney credit card holder to access your account online, make payments, and reach customer service for further assistance. (Note that the JCPenney credit card is issued by Synchrony Bank, and you will interact with Synchrony Bank for most issues related to your account.)
Online Account Access
Customer Service – Help & Pay By Phone
- The JCPenney credit card customer service phone number for payments and other assistance: 800-542-0800.
Credit Card Payment Address
JCPenney Credit Card
P.O. Box 71719
Philadelphia, PA 19176-1719